Privacy Policy
Last updated: April 10, 2026
Rider ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services (the "Service").
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
Personal Information You Provide
- Name, email address, phone number, and business information when you create an account.
- Payment and billing information when you subscribe to our Service.
- Any information you enter into the Service, including customer records, reservation details, and communications.
Information Collected Automatically
- Device information (browser type, operating system, device identifiers).
- Usage data (pages viewed, features used, session duration).
- IP address and approximate location data.
- Cookies and similar tracking technologies.
SMS / Mobile Information
If you opt in to receive SMS or text messages from us, we collect your mobile phone number and your consent to receive such messages. We may also collect data related to your interaction with those messages (e.g., delivery status, opt-out requests).
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Process transactions and send related information (e.g., confirmations, invoices).
- Send administrative messages, security alerts, and support communications.
- Send promotional communications you have opted in to receive, including SMS messages.
- Monitor and analyze usage trends to improve user experience.
- Detect, prevent, and address technical issues, fraud, or illegal activity.
- Comply with legal obligations and enforce our terms.
3. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission to share your information.
4. SMS / Mobile Data Privacy
We take your mobile privacy seriously. The following applies to all SMS and mobile-related data we collect:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us or by contacting us directly. Opting out of SMS will not affect your ability to use other features of the Service.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage information, remember your preferences, and improve the Service. You can control cookie settings through your browser. Disabling certain cookies may limit your ability to use some features of the Service.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications at any time.
- Request a copy of the data we hold about you.
- Withdraw consent for data processing where applicable.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us using the information below.
9. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: